Catalog of Products / Services

Products:

Law Enforcement Records Management Software using a dbf type database (Professional)
Law Enforcement Records Management Software using MS SQL Server (Enterprise)
Law Enforcement Computer Aided Dispatch Software using a dbf type database (Professional)
Law Enforcement Computer Aided Dispatch Software using MS SQL Server (Enterprise)
Law Enforcement Mobile Digital Communicator Software  (Professional or Enterprise)

Services: Applies to all above listed Products

CrimeStar Technical Support Agreement

Crimestar Corporation charges an annual fee per concurrent user license to provide technical support for Crimestar Records Management and Computer Aided Dispatch Software. Customers who have paid for, and are current in their payment of, the annual support and maintenance fee for all licenses held are deemed ‘Supported Customers.’ These customers are entitled to the products and services outlined in this agreement. Conversely, customers who have not paid or maintained the annual support and maintenance fee are deemed ‘Non-Supported Customers,’ and are subject to the upgrade restrictions defined herein. This technical support agreement is intended as a companion to the original License Agreement. It is important that Supported Customers fully read and understand the license agreement and this companion agreement. The two documents are intended to protect the rights of both Supported Customers and Crimestar Corporation.

Products and Services

1. General Help: Crimestar Corporation will use its best efforts to provide necessary consultation in a timely manner to assist supported customers with the process of installing, setting up, configuring, and using CrimeStar. Additionally, in the event of a major computer problem at the customer location, Crimestar Corporation will make reasonable efforts to help the customer recover from the problem and return the CrimeStar software to its normal operating condition. The methods and resources used to accomplish this level of assistance may, at the discretion of Crimestar Corporation, consist of, but not be limited to:

* World Wide Web & E-mail Communication and Consultation via www.crimestar.com and support@crimestar.com 
* Voice Telephone Communication and Consultation. Your Texas CISV Contact is:
   Eric Sargent (877) 767-4267 ext. 72 M-F 9am-5pm Eastern Time
* Remote Diagnostics via automatic electronic error notification and 3rd party Communication Utility Tools (i.e. Virtual Network “VNC” software).

General help is specific to CrimeStar software and does not include use of the Windows operating system. It is assumed that the user has a basic knowledge of Windows, including how to reference different disk drives, map network drives, create folders, copy, move, rename and delete files.

2. Software Repairs: Crimestar Corporation will, as necessary, use its best efforts to identify, isolate, and repair various imperfections, ‘software bugs’ or other software programming problems that may exist or become introduced into the CrimeStar software. Once these identified imperfections or problems are repaired, an updated version or release of the software including these associated repairs will be made available to supported customers.

3. Product Design Input: It is Crimestar Corporation’s desire to evolve the product using input from CrimeStar customers, agencies evaluating the product, and other sources with reasonable expertise in the realm of law enforcement and public safety. Crimestar Corporation will make every reasonable effort to give priority to the ideas, suggestions and input of supported customers when adding features and making product enhancements. Nothing in this section should be interpreted to suggest Crimestar Corporation’s agreement or willingness to customize CrimeStar for any given purpose, customer, or agency. The CrimeStar product and all subsequent updates are provided ‘AS IS’ as described in the Disclaimer of Warranty section of the original CrimeStar License Agreement.

4. Software Updates: Crimestar Corporation continuously works to improve CrimeStar by adding new features and capabilities to the product. Many of these new features or capabilities are a direct result of product design input from supported customers. Crimestar Corporation will make most of these new features and updates available to supported customers as part of the base product at no additional charge. However, Crimestar Corporation does reserve the right to charge an additional fee, if it is deemed that a particular feature or new capability constitutes a major upgrade in product functionality. 

Notice of Upgrade Restriction

Crimestar Corporation reserves the right to explicitly lockout, via software modifications, any and all non-supported customers as defined above. This action shall serve to prevent these non-supported customers from updating to the latest release of the software; thus obtaining the same benefit as supported customers who have paid the annual support fee. This lockout action will not prevent a non-supported customer from continuing to legally use their existing and installed licensed version of CrimeStar; it only serves to prevent further updates of the product. Non-supported customers shall in all circumstances, be responsible for maintaining the CrimeStar installation files required for the current version of the product they are using.